The Wind Loft

Warranty Service

All instruments purchased from The Wind Loft or a teacher affiliate have a one year manufacturer's factory defect warranty and the warranty repair is free, including the return shipping for US customers (if there is a defect). Customers are responsible for the inbound shipping and insurance. International customers will be responsible for the shipping and insurance, both ways.

To maintain this warranty, any repair required during the warranty period must be arranged for through The Wind Loft, an authorized New England Winds dealer, and the instrument must be registered.

 

Repair Service

Please contact The Wind Loft for scheduling of repairs. For instruments no longer under warranty or for a repair that is not the result of a defect, we will provide you with a written estimate, and obtain your approval prior to servicing.

Customers are responsible for shipping and insurance costs, both ways.

Maintenance Service

We also provide a variety of maintenance services for the serious student and professionals.  These include instrument regulation as well as cleaning and polishing, oiling, adjusting, and overhaul from an authorized service professional affiliated with The Wind Loft.

Customers are responsible for shipping and insurance costs, both ways.